General Policies and Etiquette

New Spa Guests & Yoga Students

We ask that all new spa clients and yoga students complete a digital intake form by creating an account before booking a first visit. Visit the homepage of our website, click the big purple “Create an Account” button and follow the email prompt to fill out a short intake and sign your waiver. Once your waiver is signed, yoga students are invited to continue into the online scheduler to book class. We encourage our spa-goers to call us at (360) 393-8829 to book any reservations with more than one single appointment. We will handle it all for you!

If it is your first visit for the spa, please arrive 30 minutes early so that you have ample time to complete any necessary intake forms. We’d also love to give you time to settle your belongings into a locker, use the restroom, and give you a tour.

If it is your first time taking a yoga class with us, please arrive 20 minutes before your first class. We’d love to introduce you to our space, show you to your classroom, introduce you to your teacher, and still give you time to settle into a quiet space before your class begins.

Cancellation and Refund Policy

We regret that refunds or partial refunds are not issued under any circumstances. All sales are final. Please take care when making online purchases. Money from online purchases may be credited to your Flow Motion account on a case-by-case basis.

For all spa services or events, a minimum 48 hours notice is required for cancellations. A late-cancel/no-show fee equal to the service price will be charged in full if 48 hours notice is not given or in the event of a no-show. We are unable to make any exceptions.

Yoga students who register and remain on the waitlist for a yoga class series will be charged for their spot 7 days prior to the start of the series. Because you have purchased a series that includes all classes in the series, there are no cancellation fees if you cannot attend a class included in the series. We ask for a courteous cancellation that day, if you cannot make it, so that we will be aware of your absence. The purchase of a class series does not entitle a student to enter the classroom after the session has begun.

All clients have access to their appointment or class reservations through our scheduling software. Visit our website and click “Account Login” to access or make cancellations.

No Children

We kindly ask that children stay home and not wait in the hallway or our lounge spaces while parents take a class or utilize spa services. Children may be permitted to take a yoga class on a case-by-case basis if they are also paying yoga students who are attending class themselves. Children may take a yoga class with their parent or guardian if they have the attention span to participate for the entirety of class without being a disturbance to others. Minors must be at least 16 years old to take hot yoga, book a sauna appointment, or use the spa facilities. Minors 16 and older do not need a parent or guardian present, but their waiver must be signed by a parent or guardian prior to arrival. Unfortunately, we are unable to book massage services for anyone under 18 years of age.

Covid Policy

Flow Motion follows Washington state health mandates. As of April 3, 2023 masks are optional in healthcare settings. Masks are available and can be provided upon request. If you would like your massage therapist to wear a mask during your session, please let them know when you arrive.

While most yoga props are available again to borrow for class, we still suggest students bring their own from home if they would rather not use communal supplies. Yoga blocks are sanitized after each use. Yoga blankets are washed, but not after each use. Most props are available for purchase in our retail boutique if you prefer. Need to borrow a yoga mat? Mats are available for a $3/class rental fee. 

Spa Policies and Etiquette

New clients

We ask for all new spa guests to set up an account prior to booking their first visit. If booking for a group, we ask each individual to create an account. If booking more than one single service, or planning a reservation with friends or family, please give us a call.

If it is your first visit for the spa, please arrive 30 minutes early so that you have ample time to complete any necessary intake forms. We’d also love to give you time to settle your belongings into a locker, use the restroom, and give you a tour.

Water dispensers are no longer available. Please bring pre-filled water bottles from home. Spring water is available for purchase in our reception area.

Booking for Groups or Booking a Special

Payment in full is required at the time of booking for reservations with five or more services or when booking a special. The person booking the reservation is responsible for the full payment at the time of booking.

Should you need to cancel or re-schedule for any reason, a 100% credit will be applied to your Flow Motion account when giving at least 7 days notice. A 50% credit will be given if cancelling or re-scheduling with at least 48-hours notice given, but less than 7 days. No credit will be issued with less than 48 hours notice given of cancellation. The reservation will not be able to be re-scheduled with less than 48 hours notice given. 

Appointment Policy

In order to serve all of our clients in a timely manner, it is important that you arrive 10-15 minutes before your appointment is scheduled to begin so we may give you your full service time. If you need to cancel your scheduled session, we ask that you log in to your client profile and reschedule your session. If you do not do so before the required 48 hour notice, the full value of your missed appointment will be billed. Pre-paid sessions will be forfeited.

Massage members are responsible for scheduling appointments independently through our scheduling software, WellnessLiving. You may access it from the homepage of our website or by downloading the app. Any services included in a membership expire at the end of each month. Unused appointments do not roll over into the following month.

Membership Billing & Cancellation Policy

All of our memberships bill automatically on the 1st of every month. Memberships and account balances must be paid in full each month before you attend class or receive service for that calendar month. Membership cancellations must be made via email to Info@MoveInFlowMotion.com 30 days before the start of the next billing cycle. Memberships not properly cancelled are still the financial responsibility of the client. Please note, cancellation requests made in person, verbally, to a front desk person, to any staff member, via social media or messenger, text, or phone call will not be accepted as your membership cancellation and the date requested via these methods will not count toward acceptable cancellation notification. Please understand no exceptions can be made for any reason.

Yoga Policies and Etiquette

New students

We ask that everyone register for class ahead of time as we no longer accept walk-ins. If it is your first class with us, please visit the homepage of our website to create an account. Once your waiver is signed, you’ll be automatically logged into the online scheduler and may book a class series from there. After your account is created you may also download the WellnessLiving Achieve app to your phone and schedule from there if that is more convenient for you.

Classroom doors open 15 minutes before every class. We encourage students to fully utilize this time to center and balance yourself, adjust to the room temperature, and soak in the quiet before class starts. We ask that students don’t arrive any earlier or congregate outside classrooms with classes in progress. Early students are welcome to come in and browse in the wellness boutique before the classroom doors open.

If you’re attending class for the very first time, please give yourself extra time to park and find us in this big historic building! We reccomend you arrive 20 minutes before your first class. We’d love to introduce you to our space, show you to your classroom, introduce you to your teacher, and still give you time to settle into a quiet space before your class begins.

We will no longer be accepting late arrivals into classes. Once the class has begun, check-in will be closed. This ensures a quiet, reflective time for the beginning grounding portion of class without any disruptions from the door opening/closing and late students setting up. We want to be fair to the students who arrived on time since this portion of class sets the tone for the remainder of their hour, so please understand that we cannot make exceptions. Please adjust your schedule so you arrive 15 minutes before every class. If you miss a class due to a late arrival, please refer to our cancellation policy for late-cancellations.

Water dispensers are no longer available. Please bring pre-filled water bottles from home. Spring water is available for purchase in our reception area.

Appointment Policy

Yoga classes are held in a class series format where a spot is reserved for the same individual to attend specific classes listed in the series. We no longer offer drop-ins, memberships, or punch cards. When purchasing and booking a class series, you are automatically signed up for all classes in that series.

If the minimum number of students to hold the class series has been met seven days before the class series is to begin, (7 for aerial classes, 7 for non-heated classes, and 10 for hot or warm classes), you will be promoted from the waitlist to the class series and your credit card on file will be charged seven days prior to the series start date. Should the class series fill before you have been given a spot in the class series, you will remain on the waitlist in case a spot opens up prior to the class series start date. If a spot opens up, you will automatically be promoted from the waitlist to the class series and your credit card on file will be charged.

No Observers

If you’re curious about yoga, we invite you to take a single class at our drop-in rate. Observing a class is not permitted out of respect for the comfort of our yoga students. Guests may pay and attend the yoga class. Guests may not sit in the classroom or hallways and we regret that the lounge located inside the spa may not be used as a waiting room.

Classroom Etiquette

• Classroom doors open 15 minutes before classes begin to get settled, balanced, soak in the quiet before class starts, and to acclimate to the room’s temperature

• Classes starts promptly and late-comers are not permitted to enter after it’s begun as it disrupts the teacher’s flow and other students’ experience (classes often begin with a grounding meditation) 

• The parlor and complimentary hot tea bar open 30 minutes before class begins. While the classrooms are reserved for quiet time to stretch before class begins, the parlor is perfect to socialize and connect with your fellow classmates 

• Please keep foot ware on until entering the classroom. Shoe shelves are provided

• Shoes are required to be worn when entering the restrooms

• While complimentary props are available to borrow (borrowed yoga mat have a small rental fee), students are welcome to bring their own from home

• While masks are optional, we ask students to wear a mask upon returning to class after an illness (or if you think you might be coming down with something) to help keep our teachers and staff health

• If you’re unable to make one of your classes in the series that you signed up for, you may schedule a private lesson with your teacher at our private lesson rate. Makeups are unavailable

• While there are no late-cancel or no-show fees if you’re unable to make class, please log into the online scheduler to cancel your reservation for class that day so we know you can’t make it

• Aerial yoga class dress code requires wearing clean, tight fitting clothing. Students are required to wear clothing that completely covers the under arms when arms are raised overhead (to prevent bacteria and deodorant from being deposited onto the swings).  It is highly suggested to wear clothing that covers the insides of your elbows and the backs of your knees. The swings can rub on those sensitive places on your body and could cause a little discomfort otherwise. Long sleeve shirts are available for purchase in our wellness boutique

• You will not be permitted to take an aerial yoga class wearing any of the prohibited items. Please leave all jewelry at home, including watches, Fitbits, bracelets, hair pins, all earrings, rings, necklaces, or anything metal or plastic. Please avoid wearing clothing with zippers or snaps. These items are safety hazards and can also catch on the swing fabric, causing tearing and snags in the swings, rendering the swings unusable for safety reasons

• Students that cause damage to the yoga apparatus, are responsible for the $500 replacement cost of the yoga swing. Students may choose to purchase and use their own yoga apparatus for sanitary reasons, but must purchase it through Flow Motion. Only Flow Motion-approved aerial apparatus may be used in class

• DON’T practice aerial poses in the swing before class begins or get into the aerial swing before class begins

• DON’T try any aerial poses that your teacher hasn’t given instruction for. We know there’s a lot of cool stuff out there that you would like to try. However, for your safety and the safety of our instructors, we ask that you practice the poses only after receiving proper instruction

• Avoid eating meals 2 hours before class. Some aerial yoga classes can include twists and supported inversions (always optional). It’s best to only have a light snack

• For your first few classes, we suggest bringing ginger drops (doTerra Ginger drops available for purchase in our shop), ginger chews, or ginger tea in your thermos (Bhavana bamboo water bottles in our boutique complete with tea strainers). As a new student, you might experience mild motion sickness. Don’t worry we are extra gentle in beginner classes. This tends to improve greatly with each class as you continue your practice