Cancellation and Refund Policy
Neither refunds nor exchanges are given. Please take care making online purchases. Money from online purchases may be credited to your Flow Motion account on a case-by-case basis. A minimum 24 hours notice is required for all service, workshop, or event cancellations. The service price will be charged in full if 24 hours notice is not given or in the event of a no-show. We are unable to make any exceptions. For yoga or fitness classes, we require a two hour cancellation notice. Clients must log into their Flow Motion account to cancel their class reservation prior to the two hour cutoff to avoid being charged the full single class rate. Punch card holders or limited membership holders will have one class deducted from their account.
Membership Billing & Cancellation Policy
All of our memberships bill automatically on the 1st of every month. Memberships must be paid in full each month before you attend class or receive service for that calendar month. Membership cancellations must be made via email to Info@MoveInFlowMotion.com 30 days before the start of the next billing cycle. Memberships not properly cancelled are still the financial responsibility of the client. Please note, cancellation requests made in person, verbally, to a front desk person, to any staff member, via social media or messenger, text, or phone call will not be accepted as your membership cancellation and the date requested via these methods will not count toward acceptable cancellation notification. Please understand no exceptions can be made for any reason.
Members are responsible for scheduling appointments independently through the Wellness Living Client Profile. Any services included in a membership expire at the end of each month. Unused appointments do not roll over into the following month. In order to serve all of our clients in a timely manner and offer as much booking availability for you as possible, it is important that you arrive at least 10-15 minutes before your appointment is scheduled to begin. If you need to cancel your scheduled session, we ask that you log in to your client profile and reschedule your session from there. If you do not do so before the required 24 hour notice, the session included in your membership will be forfeited. For non-membership appointments, the full value of your missed appointment will be billed.
We kindly ask that children stay home and not wait in the hallway or our lounge spaces while parents take a class or utilize services. Children may be permitted to take a yoga class on a case-by-case basis if they are also paying yoga students who are attending class themselves. Children may take a yoga class with their parent or guardian if they have the attention span to participate for the entirety of class without being a disturbance to others. Minors must be at least 16 years old to take Hot Yoga, book a sauna appointment, or use the spa facilities. Minors 16 and older do not need a parent or guardian present, but their waiver must be signed by a parent or gurdian prior to arrival. Unfortunately, we are unable to book massage services for anyone under 18 years of age.
If you’re curious about yoga, we invite you to take a single class at our drop-in rate. Observing a class is not permitted out of respect for the comfort of our yoga students. We do not have a waiting area or lounge for guests of yoga students. Guests may pay and attend the yoga class. Guests may not sit in the classroom or hallways and we regret that the lounge inside the spa may not be used as a waiting room.
If it is your first visit, please arrive 15 minutes early so that you have ample time to complete any necessary intake forms.
Indoor-only shoes required for certain classes
We are located in the historic Carnation building in Ferndale, WA. As part of its character, our studio has original century-old fir floors. We ask that you be cautious during classes traditionally taken barefoot, like yoga. Proper indoor-only footwear is mandatory in dance, dance fitness, and fitness classes. We request that the entire sole of your foot is covered and, for some of our class offerings, athletic sneakers are worn. Students who choose to go barefoot do so at their own risk.